Clover issues

For setup, see Clover.

You can’t find Maple in Clover Go or on the terminal

The integration starts from the Maple portal in a web browser, not from the Clover Go app or your POS device. Clover Go can’t add apps or third-party integrations.

1. On a computer, log in to app.maple.inc.
2. Click Orders and continue to Select POS (or open your location’s settings → Integrations → Connect Clover).
3. Choose Clover and click Authorize Clover, then log in to Clover with your Clover credentials.
4. Install and approve the Maple app when Clover asks.

A phone browser may work, but not reliably. You can create your account on your phone and finish the POS step later with Maple’s team. Have your Clover login ready; if you’ve forgotten it, check Settings > Profile on clover.com or ask another admin on the account.

Clover doesn’t send you back to Maple

The redirect after authorizing sometimes doesn’t fire (browser settings, pop-up blockers, session timeouts). Open a new tab, go to app.maple.inc, and click Orders (or Pending Tasks on Maple Home). Your authorization is saved, so carry on from where you were.

Connected to the wrong Clover account

Maple links whichever Clover account was signed in in your browser, which may be an old or inactive one.

1. Log out of every Clover account in your browser.
2. Log in at clover.com with the credentials for your current location (check under Settings > Profile). If you’re not the admin, ask the account holder for access.
3. In Maple, open location settings → Integrations → Reconnect Clover and sign in with the right account. If the old account is still attached, ask Maple support to disconnect it on the backend.

The menu sync is slow or stuck

The sync starts automatically once Clover is authorized and runs in the background, so you can continue onboarding. If it hasn’t started, open Menus and click Resync Menu. If it isn’t done after 10–15 minutes, refresh app.maple.inc and check again, then contact support. See also Menu sync issues.

Modifiers are missing

Modifiers may not come across if they aren’t assigned to items in Clover, or if the sync partly failed.

1. In the Clover dashboard, check each modifier is assigned to its items.
2. Manually export all modifiers from Clover so Maple can pull them.
3. Click Resync Menu on the Menus page, or ask support to re-import them.

Only Pay in Store is offered

Older Clover connections only supported Pay in Store. The current integration also supports Pay by Link (through Stripe), but older connections need refreshing.

1. Uninstall the Maple app in Clover.
2. Reconnect from location settings → Integrations → Reconnect Clover.
3. Finish the Payment Processing (Stripe KYC) step under Orders if it’s pending.
4. Check both options now appear on your agent’s Orders tab in AI Agents. If not, contact support.

Check the menu after every sync

1. On Menus, compare items, categories and prices with your Clover menu.
2. Look closely at modifiers (sizes, add-ons, toppings), the most common thing to come through incomplete.
3. Call your AI number and order a few items, including some with modifiers, to check the AI understands them and reads back the right prices.
4. If the AI doesn’t recognize an unusual or non-English item name, add a phonetic description to it in Clover (edits made in Maple are replaced on the next sync).
5. If you use Maple tags in Clover to split menus, check every item you want on the phone is tagged.
6. If a resync doesn’t fix a discrepancy, send support the affected items.

If pages won’t load, clear your browser cache and try again. Contact support for backend changes such as disconnecting an old account or forcing a resync.