Menu sync issues

For how menu sync works, see Menu management.

Resync your menu

A manual resync is the first step for most menu problems.

1. Open Menus in the Maple portal sidebar.
2. Click Resync Menu at the top of the page (or run the Resync Menu With POS command).
3. Wait a few minutes, then check the Menus page.

No Resync Menu button means your POS connects through StreamOrders (for example older Toast locations). Resync there instead: location settings → Integrations → Open StreamOrders, or ask Maple support.

The sync is slow or shows “no items”

The first sync pulls menus, categories, items, modifiers and prices, and can take from a few seconds to several minutes depending on menu size. Clover syncs can take longer.

• You don’t need to stay on the sync page; it keeps running in the background. Click Continue if onboarding prompts you, and carry on with other steps such as business verification.
• After a few minutes, refresh the Menus page.
• If it still hasn’t finished after 10–15 minutes, resync.

The sync times out

Very large menus can exceed the sync window. Resync once; if it times out again, contact Maple support, which can run a server-side resync that handles large menus more reliably. For later updates to a large menu, ask support before resyncing.

Categories show only one item, or are empty

Usually the portal didn’t finish loading rather than a failed sync. Refresh the page, or log out and back in. If categories are still incomplete, resync.

Variant prices show only the base price

Variant or tier prices (for example pizza sizes priced differently in Toast) may not map on the first sync.

1. Check the pricing is set up correctly in your POS.
2. Resync, then click Edit on the menu in Menus and check the variant prices.
3. If they’re still wrong, send Maple support the affected items and their expected prices.

Modifiers are missing

Modifiers set up in a non-standard way, or tied to specific ordering channels, may not transfer.

1. Compare the modifiers on the Menus page with your POS and note which are missing.
2. Resync.
3. If they’re still missing, send the list to Maple support.

SkyTab items aren’t under the right categories

In SkyTab (Shift4 Dine), categories are created as “departments” and may not be linked to items or to the menu. Without that hierarchy Maple can’t organize items and AI ordering won’t work properly.

1. In SkyTab, link each department to its items and to the overall menu. SkyTab support can do this if you’re unsure.
2. Resync in Maple.

POS changes don’t show in Maple

Not every POS sends menu changes to Maple as they happen. If yours doesn’t, resync after making changes (in StreamOrders if your POS connects through it), wait a few minutes, and check Menus.

Contact support if resyncing doesn’t fix it after a few tries, you keep getting timeouts, or you see an error you can’t clear.