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Maple

    Configuration

    Menu Management

    Manage your menu for order taking

    How to manage your menu depends on your integration type.

    POS-Integrated Merchants

    Automatic Sync

    • Changes made in POS
    • Reflects in Maple within 5 minutes
    • Real-time inventory
    • Price updates automatic

    What Syncs

    • All menu items
    • Modifiers and options
    • Categories
    • Availability/86’d items
    • Prices and taxes

    Manual Setup Merchants

    • Add items manually
    • Set prices and descriptions
    • Create modifiers
    • Organize categories

    Managing Items

    • Edit items one at a time
    • Bulk updates

    Daily Management

    • Mark items unavailable
    • Update prices
    • Add specials
    • Remove sold-out items

    Promotions and Discounts

    • Set up discounts and promotions in your POS. A Discounts tab in the Maple dashboard exists only for a few POS integrations.
    • The AI quotes your standard menu price on the call, and your POS applies the discount at checkout, so the quoted price and the receipt total can differ.
    • The AI mentions a promotion only when a caller asks or when it’s in your knowledge base as an FAQ. To have the AI mention it unprompted, ask Maple support to add a custom instruction, and ask again to remove it when a time-limited promotion ends.
    • Simple bundle pricing (for example “Lunch Special $7.95, add another entree for $4.50 more”) works when it’s set up as a modifier group in your POS with a note telling the AI to offer it. For complex multi-combo orders, the AI transfers the call to your staff.

    Toast discounts not applying to phone orders

    Set up the promotion in Toast as an Automatic Discount under Marketing → Discounts. Toast discounts often exclude third-party or API order sources, which is how Maple orders reach Toast, so the discount silently skips phone orders. To fix it:

    1. In Toast, open the Automatic Discount under Marketing → Discounts.
    2. In its Applies To / Order Source settings, include both Takeout/Pickup and Third-Party/API.
    3. Save, then place a test phone order to check the discount applies.

    Best Practices

    • Clear item names
    • Detailed descriptions
    • Logical categorization
    • Regular updates
    • Accurate pricing
    • Popular items first
    • Clear modifier options
    • Upsell suggestions
    • Seasonal highlights

    Next Steps