Maple Voice Core
Maple Voice Core FAQ
Common questions about Maple Voice Core features
Common questions and answers about Maple Voice Core functionality.
General Questions
What is Maple Voice Core?
Maple Voice Core is the base module included with all Maple accounts. It handles incoming calls, answers questions from your knowledge base, and provides restaurant information 24/7.
Do I need Maple Voice Core for Orders Module?
Yes, Maple Voice Core is required as the foundation for all other modules including Orders.
Can I use my existing phone number?
Yes. We recommend keeping your existing number with your current carrier and forwarding its calls to a new Maple number, which is faster and lower-risk. Porting your number to Maple is also possible through your onboarding specialist. The earliest port date is 7 days after you submit, and the process typically takes 7-10 business days. See porting your number.
What languages are supported?
English is always on. Spanish, Mandarin Chinese, French, and Korean are in beta, and Cantonese has limited access. See language settings.
Setup Questions
How long does setup take?
Basic Maple Voice Core setup takes about 15-30 minutes. You can start receiving calls immediately.
Can I change the voice later?
Yes, you can change your voice, welcome message, and language options at any time.
Do I need technical knowledge?
No, the setup is designed for non-technical users with step-by-step guidance.
Feature Questions
Can it handle multiple calls?
Yes, Maple can handle unlimited simultaneous calls without busy signals.
Does it work after hours?
Yes, Maple works 24/7 and can provide different responses during closed hours.
Can it transfer to staff?
Yes, calls can be transferred to staff based on your configured rules.