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Maple

    Maple Voice Core

    Store Hours Configuration

    Set your operating hours and special schedules

    Configure your store’s operating hours so your voice AI knows when you’re open and can provide accurate information to customers.

    How Store Hours Work

    Store hours determine what your AI can do and which tools it has access to. The AI’s capabilities change based on:

    • Whether the store is currently open or closed
    • Whether you have menus configured
    • Whether menus are currently active (within menu hours)
    • Whether ordering is enabled (pickup_order or phone_order)

    AI Behavior Based on Store Status

    When pickup_order or phone_order is enabled, your AI’s capabilities vary based on store and menu status:

    Store Open with Active Menus

    • Scenario: Store has menus, is open, and menus are active
    • Capabilities: Can answer detailed menu questions, take orders, answer questions from your knowledge base, share links, and transfer calls

    Store Open with Inactive Menus

    • Scenario: Store has menus, is open, but menu hours have ended (menu hours end earlier than store hours)
    • Capabilities: Can provide general menu recommendations, answer questions from your knowledge base, share links, and transfer calls

    Store Closed with Active Menus

    • Scenario: Store has menus, is closed, but menus are still active (unrealistic configuration where menu hours extend beyond store hours)
    • Capabilities: Can provide general menu recommendations, answer questions from your knowledge base, and share links
    • Note: Call passthrough is disabled when store is closed

    Store Closed with Inactive Menus

    • Scenario: Store has menus, is closed, and menus are inactive
    • Capabilities: Can provide general menu recommendations, answer questions from your knowledge base, and share links

    Store Open, No Menus

    • Scenario: Store has no menus configured, is open
    • Capabilities: Can answer questions from your knowledge base, share links, and transfer calls (knowledge base-only mode)

    Store Closed, No Menus

    • Scenario: Store has no menus configured, is closed
    • Capabilities: Can answer questions from your knowledge base and share links (knowledge base-only mode)

    Setting Up Store Hours

    1. Click My Location in the sidebar
    2. Under Quick Links, click Store Hours (or open the location settings and choose the Business Hours tab)

    You’ll see one row for each day of the week. A warning icon (⚠️) means no hours are set for that day, a red door means the store is closed, and a green check shows the day’s open and close times.

    Click a day to expand it and edit its schedule inline, or use the Open/Closed switch on the right to change whether the store is open that day. To reuse a day’s hours, click Copy, select the other days under Copy hours to, and click Apply.

    When you edit a day, set when your store opens and closes (your actual operating hours, not when you stop taking orders). Use Open For Business to mark days you’re closed.

    Setting up store hours for your location
    Setting up store hours for your location

    Hour Gaps are for split shifts or breaks during the day (e.g., closing between lunch and dinner service). Click Add Hour Gap to add a break period with start and end times.

    Example of setting up hour gaps for split shifts
    Example of setting up hour gaps for split shifts (e.g., closed between lunch and dinner)

    Once you’ve configured the day, click Save Store Hours. The day’s row updates to show the times, plus any breaks.

    Store hours table with configured days showing times
    Store hours table with configured day showing times

    Special hours

    Use Special hours for holidays and special occasions. They override your regular hours for the date you choose. Click Add, then enter the Date and an optional Name (for example, “Christmas Day”). New special hours default to Closed all day; to open with custom hours instead, switch off the closed toggle and enter the Opens and Closes times. You can also add an optional Reason (for example, “Holiday closure” or “Early closing”).

    Best Practices

    Store Hours vs Menu Hours

    • Set your actual closing time in store hours
    • Use menu availability times to indicate last call for orders
    • The AI’s capabilities automatically adjust based on these settings

    Split Shifts

    • Use hour gaps for lunch/dinner restaurants
    • Example: Open 11 AM - 2 PM (lunch), gap from 2 PM - 5 PM, reopen 5 PM - 9 PM (dinner)

    Knowledge Base Management

    • Remove regular store hours from your knowledge base (no longer needed)
    • Add holidays and one-off schedule changes as Special hours instead of knowledge base entries
    • The AI automatically uses configured store hours and special hours

    Consistent Updates

    • Update store hours before holidays or special events
    • Keep them in sync with your actual operating schedule
    • Review weekly to ensure accuracy

    Next Steps

    Configure Knowledge Base

    Add knowledge base content

    Voice Settings

    Customize AI voice