How Maple is organized

If you bring restaurants to Maple, you work inside a partner organization. This page explains how an organization, its restaurants, and their locations fit together.

The hierarchy

flowchart TD
  Org[Organization: your partner account] --> M1[Merchant: a restaurant business]
  Org --> M2[Merchant: another restaurant business]
  M1 --> L1[Location]
  M1 --> L2[Location]
  M2 --> L3[Location]
  M1 -.-> LE1[Legal entity]
  M2 -.-> LE2[Legal entity]

Organization

your partner account

The account Maple creates for you as a partner. It contains your merchants. People on your organization’s team can manage every merchant and location under it.

Merchant

a restaurant business or brand

One restaurant business. A merchant has one or more locations, and one owner. Payment and billing setup for a merchant is held by its legal entity.

Location

one physical restaurant

A single restaurant site. Each location has its own phone number, agent, menu, hours, and POS connection. A location is the unit Maple prices and bills: every location has a plan.

Legal entity

the company that is billed

The company that is billed and that receives payments. A merchant usually has one. A merchant with several companies can have a different legal entity for different locations.

A merchant belongs to one organization, and a location belongs to one merchant. Locations don’t move between merchants.

Who can do what

Role	Where it applies	What it can do
Organization team member	Your organization	Switch into any merchant and location under the organization. Works as an admin on all of them.
Owner	A merchant	The restaurant owner. Each merchant has one owner.
Admin	A merchant or location	Full management of that merchant or location, including its users.
Manager	A merchant or location	Runs the location day to day. Has fewer permissions than an admin.
Staff	A merchant or location	The most limited role.

Roles are set per person. People you invite to a single location only see that location.

Contract terms and product terms

If you read the reseller agreement, here is how its terms map to what you see in the dashboard:

In the agreement	In Maple
Partner	Organization
Customer	Merchant
Customer location	Location
License	A location on a paid plan

Next steps

Get your partner account

How your organization is created and how to add teammates.

Add a restaurant

Create a merchant or add a location.

Set up a location

The checklist from profile to go live.

Billing

How plans and billing work.

Building an integration with the Developer API? See Organizations, merchants, and locations.