> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Maple Voice Core FAQ

> Common questions about Maple Voice Core features

Common questions and answers about Maple Voice Core functionality.

## General Questions

**What is Maple Voice Core?**

Maple Voice Core is the base module included with all Maple accounts. It handles incoming calls, answers questions from your knowledge base, and provides restaurant information 24/7.

**Do I need Maple Voice Core for Orders Module?**

Yes, Maple Voice Core is required as the foundation for all other modules including Orders.

**Can I use my existing phone number?**

Yes. We recommend keeping your existing number with your current carrier and forwarding its calls to a new Maple number, which is faster and lower-risk. Porting your number to Maple is also possible through your onboarding specialist. The earliest port date is 7 days after you submit, and the process typically takes 7-10 business days. See [porting your number](https://docs.maple.inc/voice-core/phone/porting.md).

**What languages are supported?**

English is always on. Spanish, Mandarin Chinese, French, and Korean are in beta, and Cantonese has limited access. See [language settings](https://docs.maple.inc/voice-core/voice-configuration.md#language-settings).

## Setup Questions

**How long does setup take?**

Basic Maple Voice Core setup takes about 15-30 minutes. You can start receiving calls immediately.

**Can I change the voice later?**

Yes, you can change your voice, welcome message, and language options at any time.

**Do I need technical knowledge?**

No, the setup is designed for non-technical users with step-by-step guidance.

## Feature Questions

**Can it handle multiple calls?**

Yes, Maple can handle unlimited simultaneous calls without busy signals.

**Does it work after hours?**

Yes, Maple works 24/7 and can provide different responses during closed hours.

**Can it transfer to staff?**

Yes, calls can be transferred to staff based on your configured rules.

## Next Steps

- [View all features](https://docs.maple.inc/voice-core/overview.md)
- [Start setup](https://docs.maple.inc/quickstart.md)
- [Contact support](mailto:hello@maple.inc)