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Maple

    POS Integration

    NCR Aloha

    Connect Maple to your NCR Aloha Cloud POS system

    Connect Maple to your NCR Aloha Cloud POS through StreamOrders, Maple’s ordering relay, for automatic order processing.

    Prerequisites

    Before starting, ensure you have:

    • ✅ An NCR Aloha Cloud site connected to StreamOrders, Maple’s ordering relay
    • ✅ A Maple Pro plan, which includes phone ordering and POS integrations
    • ✅ Business documentation for KYC
    • ✅ Bank account information

    Setup Process

    1. Start KYC Verification

      Submit business verification documents

    2. Connect Through StreamOrders

      Open StreamOrders from the Maple dashboard; StreamOrders links to your Aloha site

    3. Configure Sites

      Select which sites/locations to connect in StreamOrders

    4. Menu Import

      Import and verify menu configuration

    5. Test Integration

      Place test orders to verify setup

    KYC Requirements

    Required documents:

    • Business registration (LLC, Corp, etc.)
    • EIN or Tax ID letter
    • Owner’s government-issued ID
    • Bank statement or voided check

    Configuration

    Site Setup

    • Single or multi-site configuration
    • Per-location settings

    Menu items, prices, modifiers and categories import through StreamOrders. Items you 86 in Aloha reach Maple through StreamOrders, usually within minutes.

    Order Processing

    Order Flow

    1. Customer calls or texts order
    2. Maple processes and validates
    3. Order sent to NCR Aloha Cloud
    4. Appears on kitchen display
    5. Standard Aloha workflow

    Order Details

    Orders appear with:

    • Source identification
    • Customer information
    • Special instructions
    • Payment status

    Advanced Features

    Reporting Integration

    • Orders included in all reports
    • Source tracking for analytics
    • Performance metrics available

    Troubleshooting

    Common issues:

    • Menu sync delays: Wait 10 minutes, check Aloha settings
    • Order routing: Verify site configuration
    • Payment issues: Check processor settings

    Support

    • NCR Support: Contact your NCR representative
    • Maple Support: Text +1 929 543 0229
    • More help: Need help

    Next Steps