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Maple

    Phone Management

    Getting a Phone Number

    Acquire a new phone number for your Maple voice AI

    Get a new Maple phone number for your voice AI. You pick the number when you create an agent.

    Number Options

    When you create an agent and choose Purchase New, you can:

    • Assign Random Number: let Maple pick an available number
    • Search By Area Code: enter a 3-digit area code and generate a number in that area code

    Selection Process

    1. Create your agent

      Click AI Agents in the sidebar, then Create Agent. Enter an agent name, such as “Main Reception Line”.

    2. Attach Phone Number

      Choose Purchase New to get a new number (or Use Existing to pick a number already on your account).

    3. Pick the number

      Choose Assign Random Number or Search By Area Code, then click Generate New Number. Select a number from the list if you’re choosing an existing one.

    4. Review & Confirm

      Check the Source and Phone Line, then create the agent. The confirmation screen shows your Reserved Number.

    During onboarding

    Onboarding creates your first agent and its number. On Time To Set Up Your First Agent With Maple!, click Get Started. If you left onboarding, return from Maple Home → Pending Tasks.

    Maple suggests a number. If its area code isn’t the one you want, click Search For Other Numbers, type an area code, and choose a number with Select Number. Enter the area code again for a fresh list. Then click Assign Phone Number.

    Next you edit the greeting, choose how customers reach the agent (call forwarding from your store number, or a Maple line that replaces it), and enter a handoff number. The handoff number can’t be your agent number or your store number. You can skip the handoff number and call forwarding and finish them later.

    Onboarding also turns on Ring Staff First, so calls keep ringing your staff until you go live. See Going live.

    About your number

    • If you use call forwarding, customers keep calling your business number and never see the agent number. The area code is then only your preference.
    • Your number is always shown under AI Agents.
    • Any number works. To change it after setup, contact Maple support.
    • You need a second line for the handoff number, even if you port. A basic landline or a cell phone is enough.

    Troubleshooting

    • “Fail to save phone number”: the number may be taken or briefly unavailable. Pick another one or click Search For Other Numbers. If it keeps failing, return from Maple Home → Pending Tasks and try again, or contact Maple support to assign one for you.
    • No numbers for your area code: some area codes have few numbers. Try a nearby one.
    • Calling the agent number rings your staff: Ring Staff First is still on. Open your agent under AI Agents, go to Call Handling, and turn it off.

    Best Practices

    • Match your existing area code if you’re replacing a line
    • Recommended: keep your existing business number on your website and Google Business Profile, and forward its calls to your Maple number, so customers keep calling the number they know
    • Or put the new Maple number on your Google Business Profile and website, and keep your old line for transfers to staff
    • Porting your existing number to Maple is also possible. To port, reach out to your onboarding specialist

    Next Steps