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Maple

    POS Integration

    Shift4 Dine (formerly SkyTab)

    Connect Maple to your Shift4 Dine (formerly SkyTab) POS system

    Shift4 Dine Integration

    Connect Maple directly to your Shift4 Dine POS (formerly SkyTab) for seamless order processing.

    Prerequisites

    Before starting, ensure you have:

    • ✅ Admin access to Shift4 Dine (SkyTab), using an email address that belongs to a team member on your Maple account
    • ✅ A Maple Pro plan, which includes phone ordering and POS integrations
    • ✅ A Shift4 payment setup for card payments

    Setup Process

    1. Finish Shift4 Payment Setup

      Finish your Shift4 payment setup

    2. Install Maple

      Install the Maple app from the Shift4 Marketplace using the email address of a team member on your Maple account. If the email doesn’t match anyone on your Maple account, the connection never completes.

    3. Menu Sync

      Verify menu imported correctly

    4. Test Integration

      Place test orders to verify setup

    Configuration

    Shift4 Dine Integration Features

    • Menu synchronization when Shift4 Dine sends a menu update
    • Automatic price updates
    • Modifier and option support
    • 86’d item management
    • Multi-location support

    Payment Processing

    Shift4 Dine uses Shift4 for payment processing:

    • Credit/debit cards through a Shift4 payment link Maple texts to the caller
    • Pay in store for pickup orders

    Your Shift4 Dine menu automatically syncs to Maple:

    • Menu items and prices
    • Modifiers and modifier sets
    • Categories
    • Menu schedules (each schedule becomes a Maple menu)
    • Items you 86 and availability changes

    Order Management

    Maple orders appear in Shift4 Dine as:

    • Standard Shift4 Dine orders
    • Full reporting integration

    Order Flow

    1. Customer places order via Maple
    2. Maple sends the order to Shift4 Dine
    3. Maple confirms the order once Shift4 Dine accepts it. If no acceptance arrives in time, the order is rejected
    4. Standard Shift4 Dine workflow applies

    Maple cannot cancel an order once it reaches Shift4 Dine; cancel it there.

    Multi-Location Support

    For restaurants with multiple locations:

    • Configure each location separately
    • Different menus per location
    • Location-specific pricing
    • Centralized reporting available

    Troubleshooting

    Menu items not syncing
    • Verify items are active in Shift4 Dine
    • Check visibility settings
    • Wait 5-10 minutes for initial sync
    • Contact support if issues persist
    Orders not appearing
    • Confirm integration is active
    • Check Shift4 Dine is online
    • Verify location settings
    • Review error logs in dashboard
    Payment issues
    • Verify Shift4 payment settings
    • Check processor status
    • Review decline reasons
    • Confirm customer card details

    Advanced Features

    Shift4 Payments Integration

    • Seamless payment processing
    • Integrated reporting
    • PCI compliance handled

    Support

    For Shift4 Dine-specific issues:

    • SkyTab Support: 1-877-851-0128
    • Shift4 Support Portal: support.shift4.com
    • Maple Support: Text +1 929 543 0229

    Next Steps