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Maple

    POS Integration

    SpotOn

    Connect Maple to your SpotOn POS system for automatic order processing

    Connect Maple directly to your SpotOn POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your SpotOn system.

    Maple works with both SpotOn point-of-sale systems, Restaurant POS (RPOS) and Express, and with the TSYS and Worldpay payment systems.

    Prerequisites

    Before starting, ensure you have:

    • ✅ Admin access to SpotOn
    • ✅ A SpotOn Dashboard user for each location you connect (how to create one)
    • ✅ A Maple Pro plan, which includes phone ordering and POS integrations

    Setup Process

    1. Connect SpotOn Account

      Authorize Maple to access your SpotOn system through OAuth. You’ll be redirected to SpotOn to approve the connection.

    2. Select Location

      Choose the SpotOn location to connect to this Maple location.

    3. Choose Menus

      Choose which SpotOn menus Maple should sync, then activate the integration. Verify that items, modifiers, and prices imported correctly.

    4. Test Integration

      Place test orders to verify the full order flow from call to kitchen.

    Connecting SpotOn

    SpotOn uses OAuth for authorization:

    1. Click Orders in the sidebar, then Continue: Select POS on the Finish setting up Orders card (or open the location’s settings and go to Integrations)

      Finish setting up Orders card with Continue: Connect POS

    2. Choose SpotOn, then click Continue With SpotOn

    3. Click Authorize SpotOn

    4. You’ll be redirected to SpotOn’s login page

    5. Sign in with your SpotOn Dashboard credentials (not your SpotOn POS login) and approve Maple’s access

      Authorize SpotOn

    6. On Choose which SpotOn menu(s) to sync, select your menus and click Continue. One primary menu is recommended unless your menus are split by daypart. You can change this later under Integrations → SpotOn Connection → Edit Selection.

      Choose which SpotOn menus to sync

    7. Wait 5–10 minutes for the menu to sync, then check items and prices on the Menus page

    8. Once SpotOn shows Connected, tell your onboarding specialist. They check payment processing, help you click Confirm Enable Orders, and run a live test call with you.

    Your SpotOn menu syncs automatically to Maple:

    • ✅ All menu items and prices
    • ✅ Modifiers and option groups
    • ✅ Categories and organization
    • ✅ Item availability updates
    • ✅ Price changes

    Payment Processing

    SpotOn integration uses CyberSource for payment processing:

    • Credit/debit card support
    • Secure tokenized transactions
    • PCI-compliant processing
    • Cards are charged in US dollars

    Payment Rules

    Order Type Payment Options
    Pickup Card required upfront
    Delivery Card required upfront

    SpotOn needs a full delivery address (street, city, state and ZIP code). Delivery orders with an incomplete address are rejected.

    Order Management

    Maple orders appear in SpotOn as:

    • Source: Maple
    • Standard SpotOn order format
    • Full reporting integration
    • Kitchen display compatible

    Order Flow

    1. Customer places order via Maple (phone or SMS)
    2. Order appears in SpotOn immediately
    3. Kitchen receives the order via display or printer
    4. Standard SpotOn workflow applies

    Multi-Location Support

    For restaurants with multiple locations:

    • Configure each location separately
    • Different menus per location
    • Location-specific pricing
    • Centralized reporting available

    Troubleshooting

    Menu items not syncing
    • Verify items are active in SpotOn
    • Check visibility settings
    • Wait 5-10 minutes for sync to complete
    • Missing items usually come from the menu setup on your POS, so contact SpotOn Support
    Nothing happens after Continue With SpotOn

    A popup blocker stopped the SpotOn window. Allow popups for Maple in your browser and click Continue With SpotOn again.

    Sign-in fails, or your location isn't listed

    Sign in with your SpotOn Dashboard account, not your SpotOn POS login. If your location isn’t listed, the email you signed in with has no Dashboard user for that location. Create one for each location (guide), then try again.

    Orders not appearing in SpotOn
    • Confirm the integration is active in the Maple dashboard
    • Check that SpotOn is online
    • Verify the correct location is selected
    • Review error logs in the dashboard
    Payment failures
    • Verify payment settings are configured correctly
    • Check processor status
    • Review decline reasons in the dashboard
    • Confirm customer card details are valid
    OAuth connection expired
    • Open the location’s settings, go to Integrations, and choose Reconnect next to SpotOn
    • Approve Maple’s access again

    Support

    • SpotOn Support: Contact your SpotOn representative
    • Maple Support: Text +1 929 543 0229

    Next Steps

    Configure Payments

    Set up payment processing

    Configure Delivery

    Set up delivery zones and fees