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Maple

    POS Integration

    Tray

    Connect Maple to your Tray POS system for automatic order processing

    Connect Maple directly to your Tray POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your Tray system.

    Prerequisites

    Before starting, ensure you have:

    • ✅ Your Tray Venue ID
    • ✅ A Maple Pro plan, which includes phone ordering and POS integrations
    • ✅ Business documentation for KYC
    • ✅ Bank account information

    Setup Process

    1. Start KYC Verification

      Submit business verification documents to enable payment processing.

    2. Enter Your Venue ID

      Enter your Tray Venue ID in Maple to connect your account.

    3. Menu Sync

      Your Tray menu syncs automatically. Verify that items, modifiers, and prices imported correctly.

    4. Test Integration

      Place test orders to verify the full order flow.

    KYC Requirements

    Submit the following documents:

    • Business registration (LLC, Corp, etc.)
    • EIN or Tax ID letter
    • Owner’s government-issued ID
    • Bank statement or voided check

    Connecting Tray

    Tray connects with your Venue ID. Maple holds the Tray API key, so you don’t enter one:

    1. Click Orders in the sidebar and continue to the Select POS step (or open the location’s settings and go to Integrations)
    2. Select Tray from the available options
    3. Enter your Tray Venue ID
    4. Maple validates the connection and imports your menu

    Your Tray menu syncs to Maple:

    • ✅ All menu items and prices
    • ✅ Sections and subsections
    • ✅ Option groups and modifiers
    • ✅ Items you 86 in Tray update in Maple right away
    • ✅ Price changes, on the next menu sync

    Payment Processing

    Tray supports the following payment options:

    • Credit/debit card processing
    • Pay-in-store for pickup orders

    Payment Rules

    Order Type Payment Options
    Pickup Pay now or pay in store
    Delivery Pay upfront; pay on delivery only when your own drivers deliver

    Order Management

    Maple orders appear in Tray as:

    • Standard Tray order format
    • Full reporting integration

    Maple cannot cancel an order once it reaches Tray; cancel it in Tray.

    Order Flow

    1. Customer places order via Maple (phone or SMS)
    2. Maple validates the order against your Tray menu
    3. Order is submitted to Tray
    4. Kitchen receives the order through your normal Tray workflow

    Troubleshooting

    Menu items not syncing
    • Verify items are active in Tray
    • Check that sections are published
    • Wait 5-10 minutes for sync to complete
    • Contact support if issues persist
    Orders not appearing in Tray
    • Confirm the integration is active
    • Check that Tray is online and your Venue ID is correct
    • Verify location settings
    • Review error logs in the dashboard
    Venue ID issues
    • Verify your Venue ID is correct; it must be a number
    • Contact your Tray representative if you need help finding it

    Support

    • Tray Support: Contact your Tray representative
    • Maple Support: Text +1 929 543 0229

    Next Steps

    Configure Payments

    Set up payment processing

    Configure Delivery

    Set up delivery zones and fees