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    Orders Module

    Orders Module FAQ

    Common questions about order taking features

    Common questions about the Orders Module and order taking functionality.

    General questions

    Which POS systems are supported?

    Toast, Square, Clover, SpotOn, Smile, Shift4 Dine (formerly SkyTab), NCR Aloha, NCR Voyix, Quantic, Tray, Chowbus, and Genius. Manual setup is available for unsupported systems.

    Do I need KYC verification?

    Only for systems whose card payments run through Stripe: Square, Clover, NCR Aloha, NCR Voyix, Tray, manual setup, and Toast locations still connected through StreamOrders. Toast, SpotOn, Shift4 Dine, Smile, Quantic and Chowbus take payments through their own systems. Stripe sets how long the review takes.

    How long does setup take?Without KYC, often the same day. With Stripe KYC, it depends on how long Stripe takes to review.
    Can customers modify orders after placing?

    No, orders must be cancelled and re-placed for modifications.

    Do you support delivery?

    Yes. Maple supports delivery through the Maple Fleet (DSP) network and BYOF (Bring Your Own Fleet). You can configure delivery zones and fees. See the delivery configuration guide.

    Payment questions

    What payment methods are accepted?

    Credit/debit cards (Visa, Mastercard, Amex, Discover) via secure payment links. Pay-in-store is available for pickup orders on supported POS systems. If auto-convert is enabled and a customer doesn’t pay their payment link after reminders, the order can be automatically switched to pay in store so it still reaches the kitchen. See payment methods configuration for details.

    Which POS systems support pay-in-store?

    Toast, Shift4 Dine (formerly SkyTab), Clover, NCR Aloha, NCR Voyix, Quantic, Tray, Chowbus, and the other supported POS systems accept pay-in-store orders. Square, Smile, SpotOn, and Qu require upfront card payment.

    Are there processing fees?

    Card processing is included in your Maple plan. You can choose to have customers cover card processing instead; it shows as a “Service Fee” on pay-by-link orders. See Service fee.

    How are tips handled?

    Tips can be suggested and collected as part of the payment link. Tip amounts are reported in your dashboard and POS.

    How do I update my menu?

    POS-integrated merchants: update in your POS and changes sync automatically. Manual setup merchants: update in the Maple dashboard.

    Can I set items as unavailable?

    Yes, mark items as 86’d in real-time from your POS or dashboard.

    Do modifiers sync from POS?

    Yes, all modifiers and options sync automatically from your POS.

    Delivery questions

    Does Maple provide delivery drivers?

    Yes, through the Maple Fleet delivery network (powered by First Delivery). You can also use your own drivers (BYOF).

    How do I set up delivery zones?

    Configure delivery zones in your store’s delivery settings. You can use circle zones (radius-based) or polygon zones (custom boundaries). See the delivery configuration guide.

    Can customers pay in store for delivery orders?

    Only when your own drivers deliver the order, and only on POS systems that support pay in store — then the customer can pay on delivery. All other deliveries, including Maple Fleet, require upfront card payment.

    Next Steps