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Maple

    POS Integration

    NCR Voyix

    Connect Maple to your NCR Aloha Essentials POS system

    Connect Maple to your NCR Aloha Essentials POS through StreamOrders, Maple’s ordering relay, for streamlined order processing.

    Prerequisites

    Before starting, ensure you have:

    • ✅ An NCR Voyix (Aloha Essentials) site connected to StreamOrders, Maple’s ordering relay
    • ✅ A Maple Pro plan, which includes phone ordering and POS integrations
    • ✅ Business documentation for KYC
    • ✅ Bank account information

    Setup Process

    1. Start KYC Verification

      Submit business verification documents

    2. Connect Through StreamOrders

      Open StreamOrders from the Maple dashboard

    3. Connect Account

      Link your Aloha Essentials site to StreamOrders

    4. Menu Configuration

      Import menu and verify setup

    5. Test Orders

      Validate integration with test orders

    KYC Requirements

    Submit the following documents:

    • Business registration documents
    • EIN or Tax ID letter
    • Owner’s government-issued ID
    • Bank account verification

    Key Differences from Aloha Cloud

    Simplified Setup

    • Streamlined configuration process
    • Essential features focused
    • Faster deployment timeline
    • Menu import through StreamOrders
    • Modifier groups, including nested ones
    • Simple category structure
    • Items you 86 reach Maple through StreamOrders, usually within minutes

    Configuration Options

    Basic Settings

    • Store hours
    • Prep times
    • Payment methods
    • Order types (pickup/delivery)

    What syncs from Aloha Essentials through StreamOrders:

    • Menu items and prices
    • Modifiers
    • Categories

    Order Processing

    How Orders Appear

    • Identified as external orders
    • Customer name and phone
    • Items with modifications
    • Special instructions field

    Payment Handling

    • Credit card processing through a Stripe payment link
    • Pay in store for pickup orders

    Common Setup Issues

    Menu items missing
    • Verify items are active in Aloha
    • Check category assignments
    • Review import logs
    Orders not appearing
    • Confirm your Aloha Essentials site is connected in StreamOrders
    • Check network connectivity
    Price mismatches
    • Update prices in Aloha
    • Publish the menu again from StreamOrders
    • Check for active promotions

    Best Practices

    Support Resources

    • NCR Support: Your NCR representative
    • Maple Support: Text +1 929 543 0229
    • Quick Help: Need help

    Next Steps