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Maple

    POS Integration

    Smile

    Connect Maple to your Smile POS system

    Connect Maple directly to your Smile POS system for seamless order processing.

    Prerequisites

    Before starting, ensure you have:

    • ✅ A Smile POS on a Gravity merchant account, and your Smile MID
    • ✅ A Maple Pro plan, which includes phone ordering and POS integrations

    Setup Process

    1. Complete Gravity Onboarding

      Smile uses Gravity as its payment processor. During onboarding, Maple connects your Smile account to Gravity for payment processing. This step must be completed before orders can be submitted to Smile.

    2. Enter Your Smile MID

      Enter your Smile MID in Maple to link your Smile location

    3. Menu Sync

      Verify menu imported correctly

    4. Test Integration

      Place test orders to verify setup

    Payment Processing

    Smile uses Gravity as its payment provider. When a customer places an order:

    1. Customer receives a payment link via SMS
    2. Customer pays through the Gravity-powered checkout page
    3. Once payment is confirmed, the order is submitted to Smile
    4. The order appears in your Smile POS with payment already applied

    If Gravity onboarding is not complete, orders cannot be submitted to Smile. Ensure the onboarding process has fully completed before going live.

    When Maple asks for your menu, Smile sends it back to Maple:

    • All menu items and prices
    • Modifiers and options
    • Categories and organization
    • Item availability

    Order Management

    Maple orders appear in Smile as:

    • Standard Smile orders, with the Gravity payment already applied
    • Full reporting integration

    Maple cannot cancel an order once it reaches Smile; cancel it in Smile.

    Troubleshooting

    Orders not submitting to Smile

    Verify that Gravity onboarding is complete. Smile requires payment via Gravity before order submission. Check the Maple dashboard for any onboarding errors.

    Menu not appearing after setup

    Smile sends the menu back a few minutes after Maple asks for it. If the menu still doesn’t appear after 10 minutes, click Resync Menu on the Menus page or contact Maple support.

    Payment link not working

    Ensure Gravity onboarding is fully complete. If the customer sees an error on the payment page, the Gravity connection may need to be re-established.

    Support

    For Smile-specific issues, contact your Smile representative. For Maple integration support, text +1 929 543 0229.

    Next Steps