> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Tray

> Connect Maple to your Tray POS system for automatic order processing

Connect Maple directly to your Tray POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your Tray system.

> [!NOTE]
>
> Card payments run through Stripe and need business verification (KYC). Stripe sets how long the review takes, and some businesses wait a few days.

## Prerequisites

Before starting, ensure you have:

- ✅ Your Tray Venue ID
- ✅ A Maple Pro plan, which includes phone ordering and POS integrations
- ✅ Business documentation for KYC
- ✅ Bank account information

## Setup Process

1. ### Start KYC Verification
   Submit business verification documents to enable payment processing.

2. ### Enter Your Venue ID
   Enter your Tray Venue ID in Maple to connect your account.

3. ### Menu Sync

   Your Tray menu syncs automatically. Verify that items, modifiers, and prices imported correctly.

4. ### Test Integration
   Place test orders to verify the full order flow.

## KYC Requirements

Submit the following documents:

- Business registration (LLC, Corp, etc.)
- EIN or Tax ID letter
- Owner’s government-issued ID
- Bank statement or voided check

> [!WARNING]
>
> Stripe sets how long the KYC review takes, and some businesses wait a few days. Start this early to avoid delays.

## Connecting Tray

Tray connects with your Venue ID. Maple holds the Tray API key, so you don’t enter one:

1. Click **Orders** in the sidebar and continue to the **Select POS** step (or open the location’s settings and go to **Integrations**)
2. Select **Tray** from the available options
3. Enter your Tray Venue ID
4. Maple validates the connection and imports your menu

> [!TIP]
>
> Contact your Tray representative if you need help locating your Venue ID.

## Menu Synchronization

Your Tray menu syncs to Maple:

- ✅ All menu items and prices
- ✅ Sections and subsections
- ✅ Option groups and modifiers
- ✅ Items you 86 in Tray update in Maple right away
- ✅ Price changes, on the next menu sync

> [!NOTE]
>
> Menu changes should be made in Tray. Price and menu changes arrive on the next menu sync; to pull them sooner, click **Resync Menu** on the Menus page.

## Payment Processing

Tray supports the following payment options:

- Credit/debit card processing
- Pay-in-store for pickup orders

### Payment Rules

| Order Type   | Payment Options                                                 |
| ------------ | --------------------------------------------------------------- |
| **Pickup**   | Pay now or pay in store                                         |
| **Delivery** | Pay upfront; pay on delivery only when your own drivers deliver |

## Order Management

Maple orders appear in Tray as:

- Standard Tray order format
- Full reporting integration

Maple cannot cancel an order once it reaches Tray; cancel it in Tray.

### Order Flow

1. Customer places order via Maple (phone or SMS)
2. Maple validates the order against your Tray menu
3. Order is submitted to Tray
4. Kitchen receives the order through your normal Tray workflow

## Troubleshooting

**Menu items not syncing**

- Verify items are active in Tray
- Check that sections are published
- Wait 5-10 minutes for sync to complete
- Contact support if issues persist

**Orders not appearing in Tray**

- Confirm the integration is active
- Check that Tray is online and your Venue ID is correct
- Verify location settings
- Review error logs in the dashboard

**Venue ID issues**

- Verify your Venue ID is correct; it must be a number
- Contact your Tray representative if you need help finding it

## Support

- **Tray Support**: Contact your Tray representative
- **Maple Support**: Text +1 929 543 0229

## Next Steps

- [Configure Payments](https://docs.maple.inc/orders/config/payment-methods.md): Set up payment processing
- [Configure Delivery](https://docs.maple.inc/orders/config/delivery.md): Set up delivery zones and fees