> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# NCR Voyix

> Connect Maple to your NCR Aloha Essentials POS system

Connect Maple to your NCR Aloha Essentials POS through StreamOrders, Maple’s ordering relay, for streamlined order processing.

> [!NOTE]
>
> Card payments run through Stripe and need business verification (KYC). Stripe sets how long the review takes, and some businesses wait a few days.

## Prerequisites

Before starting, ensure you have:

- ✅ An NCR Voyix (Aloha Essentials) site connected to StreamOrders, Maple’s ordering relay
- ✅ A Maple Pro plan, which includes phone ordering and POS integrations
- ✅ Business documentation for KYC
- ✅ Bank account information

## Setup Process

1. ### Start KYC Verification
   Submit business verification documents
2. ### Connect Through StreamOrders
   Open StreamOrders from the Maple dashboard
3. ### Connect Account
   Link your Aloha Essentials site to StreamOrders
4. ### Menu Configuration
   Import menu and verify setup
5. ### Test Orders
   Validate integration with test orders

## KYC Requirements

Submit the following documents:

- Business registration documents
- EIN or Tax ID letter
- Owner’s government-issued ID
- Bank account verification

## Key Differences from Aloha Cloud

### Simplified Setup

- Streamlined configuration process
- Essential features focused
- Faster deployment timeline

### Menu Management

- Menu import through StreamOrders
- Modifier groups, including nested ones
- Simple category structure
- Items you 86 reach Maple through StreamOrders, usually within minutes

## Configuration Options

### Basic Settings

- Store hours
- Prep times
- Payment methods
- Order types (pickup/delivery)

### Menu Import

What syncs from Aloha Essentials through StreamOrders:

- Menu items and prices
- Modifiers
- Categories

> [!NOTE]
>
> Menu changes are made in your POS; edits made in Maple are replaced on the next sync.

## Order Processing

### How Orders Appear

- Identified as external orders
- Customer name and phone
- Items with modifications
- Special instructions field

### Payment Handling

- Credit card processing through a Stripe payment link
- Pay in store for pickup orders

## Common Setup Issues

**Menu items missing**

- Verify items are active in Aloha
- Check category assignments
- Review import logs

**Orders not appearing**

- Confirm your Aloha Essentials site is connected in StreamOrders
- Check network connectivity

**Price mismatches**

- Update prices in Aloha
- Publish the menu again from StreamOrders
- Check for active promotions

## Best Practices

> [!TIP]
>
> Keep your menu simple and well-organized for best voice ordering experience.

> [!TIP]
>
> Test ordering flow weekly to catch any sync issues early.

## Support Resources

- **NCR Support**: Your NCR representative
- **Maple Support**: Text +1 929 543 0229
- **Quick Help**: [Need help](https://docs.maple.inc/need-help.md)

## Next Steps

- [Payment Configuration](https://docs.maple.inc/orders/config/payment-methods.md)
- [Test Your Setup](https://docs.maple.inc/quickstart.md)