> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# NCR Aloha

> Connect Maple to your NCR Aloha Cloud POS system

Connect Maple to your NCR Aloha Cloud POS through StreamOrders, Maple’s ordering relay, for automatic order processing.

> [!NOTE]
>
> Card payments run through Stripe and need business verification (KYC). Stripe sets how long the review takes, and some businesses wait a few days.

## Prerequisites

Before starting, ensure you have:

- ✅ An NCR Aloha Cloud site connected to StreamOrders, Maple’s ordering relay
- ✅ A Maple Pro plan, which includes phone ordering and POS integrations
- ✅ Business documentation for KYC
- ✅ Bank account information

## Setup Process

1. ### Start KYC Verification
   Submit business verification documents

2. ### Connect Through StreamOrders

   Open StreamOrders from the Maple dashboard; StreamOrders links to your Aloha site

3. ### Configure Sites
   Select which sites/locations to connect in StreamOrders

4. ### Menu Import
   Import and verify menu configuration

5. ### Test Integration
   Place test orders to verify setup

## KYC Requirements

Required documents:

- Business registration (LLC, Corp, etc.)
- EIN or Tax ID letter
- Owner’s government-issued ID
- Bank statement or voided check

> [!WARNING]
>
> Stripe sets how long the KYC review takes, and some businesses wait a few days. Start this early to avoid delays.

## Configuration

### Site Setup

- Single or multi-site configuration
- Per-location settings

### Menu Synchronization

Menu items, prices, modifiers and categories import through StreamOrders. Items you 86 in Aloha reach Maple through StreamOrders, usually within minutes.

> [!WARNING]
>
> Keep your Aloha site’s connection to StreamOrders running, or phone orders cannot reach the kitchen.

## Order Processing

### Order Flow

1. Customer calls or texts order
2. Maple processes and validates
3. Order sent to NCR Aloha Cloud
4. Appears on kitchen display
5. Standard Aloha workflow

### Order Details

Orders appear with:

- Source identification
- Customer information
- Special instructions
- Payment status

## Advanced Features

### Reporting Integration

- Orders included in all reports
- Source tracking for analytics
- Performance metrics available

## Troubleshooting

Common issues:

- **Menu sync delays**: Wait 10 minutes, check Aloha settings
- **Order routing**: Verify site configuration
- **Payment issues**: Check processor settings

## Support

- **NCR Support**: Contact your NCR representative
- **Maple Support**: Text +1 929 543 0229
- **More help**: [Need help](https://docs.maple.inc/need-help.md)

## Next Steps

- [Configure Payment Methods](https://docs.maple.inc/orders/config/payment-methods.md)
- [Test Your Integration](https://docs.maple.inc/quickstart.md)