> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Menu Management

> Manage your menu for order taking

How to manage your menu depends on your integration type.

## POS-Integrated Merchants

### Automatic Sync

- Changes made in POS
- Reflects in Maple within 5 minutes
- Real-time inventory
- Price updates automatic

### What Syncs

- All menu items
- Modifiers and options
- Categories
- Availability/86’d items
- Prices and taxes

> [!NOTE]
>
> Make all menu changes in your POS system, not in Maple.

## Manual Setup Merchants

### Menu Builder

- Add items manually
- Set prices and descriptions
- Create modifiers
- Organize categories

### Managing Items

- Edit items one at a time
- Bulk updates

### Daily Management

- Mark items unavailable
- Update prices
- Add specials
- Remove sold-out items

## Promotions and Discounts

- Set up discounts and promotions in your POS. A **Discounts** tab in the Maple dashboard exists only for a few POS integrations.
- The AI quotes your standard menu price on the call, and your POS applies the discount at checkout, so the quoted price and the receipt total can differ.
- The AI mentions a promotion only when a caller asks or when it’s in your knowledge base as an FAQ. To have the AI mention it unprompted, ask Maple support to add a custom instruction, and ask again to remove it when a time-limited promotion ends.
- Simple bundle pricing (for example “Lunch Special $7.95, add another entree for $4.50 more”) works when it’s set up as a modifier group in your POS with a note telling the AI to offer it. For complex multi-combo orders, the AI transfers the call to your staff.

### Toast discounts not applying to phone orders

Set up the promotion in Toast as an **Automatic Discount** under **Marketing → Discounts**. Toast discounts often exclude third-party or API order sources, which is how Maple orders reach Toast, so the discount silently skips phone orders. To fix it:

1. In Toast, open the Automatic Discount under **Marketing → Discounts**.
2. In its **Applies To** / **Order Source** settings, include both **Takeout/Pickup** and **Third-Party/API**.
3. Save, then place a test phone order to check the discount applies.

## Best Practices

- Clear item names
- Detailed descriptions
- Logical categorization
- Regular updates
- Accurate pricing

## Menu Optimization

- Popular items first
- Clear modifier options
- Upsell suggestions
- Seasonal highlights

## Next Steps

- [Complete Setup](https://docs.maple.inc/orders/overview.md)
- [Test Ordering](https://docs.maple.inc/quickstart.md)
- [Monitor Analytics](https://docs.maple.inc/dashboard-overview.md#step-8--analytics)