Set up a location

Every location is set up on its own. Work through this list in order. Each step links to the detailed guide.

Tip

The restaurant’s owner or a location admin can do these steps, and so can you as an organization team member. Anyone doing them needs to be signed in to the location. Use the location switcher at the top of the sidebar to pick it.

1. Location profile

   Confirm the location’s name, address, phone number, and website. Maple can find the restaurant online and pre-fill these details, or you can enter them by hand. See Complete your onboarding.

2. Business hours

   Set the hours the restaurant is open. The agent uses them to answer questions and to decide when to take orders. See Store hours.

3. POS integration

   Connect the restaurant’s point of sale so orders reach the kitchen. Start with Select the right integration path. If the restaurant has no supported POS, use Manual setup. Check the prerequisites first.

4. Payments

   Set up how customers pay for orders. Payment setup belongs to the merchant’s legal entity. See Payment methods.

5. Phone number

   Give the agent a phone number and set up SMS if needed. See Getting a phone number, Porting a number, and SMS setup.

6. Agent and voice

   Create the AI phone agent, set its welcome message and handoff number, and choose its voice and languages. See Voice configuration and Voice Core overview.

7. Menu

   Review the menu the agent will use, and set menu hours. See Menu management.

8. Go live

   Place a test order, then turn on call forwarding. Test orders print in the kitchen like real orders, so name them “Test”. See Going live.

The Maple Home screen lists the tasks still open for the location you are working in.

Location settings

After setup, you can change a location’s details at any time from its settings. Settings has these tabs:

Tab	What it holds
Location Details	Name, phone number, contacts, and other basic details
Business Hours	Regular and special hours
Bookings	Booking settings for the location
Plan	The location’s plan
Integrations	POS and other connected services
Printer Setup	Kitchen printers
Delivery Settings	Delivery options
Users & Invites	People with access to this location
Audit Log	A record of changes made to the location

For a full tour of the dashboard, see the dashboard overview.