> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Quantic

> Connect Maple to your Quantic POS system

Connect Maple to Quantic for order management with same-day setup.

> [!NOTE]
>
> Quantic integrations do **not** require KYC — setup is same-day.

## Why no KYC?

Quantic handles payment processing through existing merchant accounts, eliminating separate KYC requirements. This means you can go live the same day you connect.

## Prerequisites

Before starting, ensure you have:

- ✅ Your Quantic Merchant External ID
- ✅ An active takeout service area in Quantic
- ✅ A Maple Pro plan, which includes phone ordering and POS integrations

## Setup process

1. ### Enter your Merchant External ID
   Enter your Quantic Merchant External ID in the Maple dashboard.
2. ### Choose a service area
   Choose the Quantic service area that takes Maple orders.
3. ### Sync menu
   Your menu imports automatically from Quantic. Verify items, modifiers, and prices.
4. ### Go live
   Start taking orders immediately — no KYC wait time.

## Features

- Menu synchronization
- Pay-in-store supported for pickup orders
- Quantic does not support orders scheduled for a later time

## Payment processing

Quantic handles payment collection through its own payment links. Maple does not generate a separate payment link for this integration.

- Pay-in-store is supported for pickup orders
- Delivery orders require upfront payment, except when your own drivers deliver them — then the customer can pay on delivery

## Menu synchronization

Your Quantic menu syncs to Maple:

- ✅ All menu items and prices
- ✅ Modifiers and options
- ✅ Categories
- ✅ Item availability

> [!NOTE]
>
> Menu changes should be made in Quantic. Quantic doesn’t send changes to Maple as you make them: Maple refreshes the menu once a day, and you can pull changes sooner with **Resync Menu** on the Menus page.

## Troubleshooting

**Menu items not syncing**

- Verify items are active in Quantic
- Click **Resync Menu** on the Menus page
- Wait a few minutes for sync to complete
- Contact support if issues persist

**Orders failing to reach Quantic**

- Verify your Merchant External ID
- Ensure your Quantic account has an active takeout service area
- Check that the service area chosen during setup is still active

## Support

- **Quantic Support**: Contact your Quantic representative
- **Maple Support**: Text +1 929 543 0229

## Next Steps

- [Configure delivery](https://docs.maple.inc/orders/config/delivery.md): Set up delivery zones and fees
- [Go live](https://docs.maple.inc/going-live.md): Launch your Maple AI