> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Qu

> Connect Maple to your Qu POS system

> [!NOTE]
>
> **Coming soon.** The Qu integration is in final certification and not yet generally available. Contact your Maple representative to join the waitlist.

Connect Maple to Qu for AI-powered ordering with automatic menu sync and direct order injection.

## Prerequisites

Before starting, ensure you have:

- ✅ Your Qu store ID (provided by Qu)
- ✅ A Maple Pro plan, which includes phone ordering and POS integrations
- ✅ Location configuration

## Setup process

1. ### Enter your Qu store ID
   Provide the numeric Qu store ID for this restaurant in the Maple dashboard.
2. ### Choose your order channel
   Select the Qu order channel Maple orders should flow through (typically “Web”).
3. ### Choose your order type
   Select the Qu order type Maple uses for menu pricing (typically “Take Out” or “Web Orders”). Qu sets the order type on each check from its own location settings.
4. ### Activate
   Your menu imports automatically from Qu. Verify items, modifiers, and prices, then go live.

## Features

- Automatic menu synchronization (hourly), including 86’d / out-of-stock items
- Full modifier support, including nested modifier groups and portions
- Tax and totals calculated by Qu — what the guest pays always matches the Qu check
- Orders appear directly on your Qu POS and KDS

## Payment processing

Maple collects payment before the order is sent to Qu. The payment is recorded on the Qu check so your reports stay accurate.

- Payment links are supported for pickup orders
- Pay-in-store is **not** supported for Qu — Qu requires the check to be fully paid when Maple places it
- Maple cannot cancel an order once it reaches Qu; void it on the Qu POS

## Menu synchronization

Your Qu menu syncs automatically:

- ✅ All menu items and prices (including portion pricing)
- ✅ Modifiers, nested modifier groups, and included-quantity rules
- ✅ Categories
- ✅ 86’d (out-of-stock) items

> [!NOTE]
>
> Menu changes should be made in Qu. Changes sync to Maple within the hour, or trigger a manual sync from the Maple dashboard.

## Troubleshooting

**Menu items not syncing**

- Verify items are active on the selected Qu order channel and order type
- Trigger a manual menu sync from the Maple dashboard
- Contact support if issues persist

**Orders not appearing on the POS**

- Confirm the Qu store is online
- Verify the order channel and order type selected during setup are enabled in Qu
- Contact support with the order number

## Support

- **Qu Support**: Contact your Qu representative
- **Maple Support**: Text +1 929 543 0229

## Next Steps

- [Configure delivery](https://docs.maple.inc/orders/config/delivery.md): Set up delivery zones and fees
- [Go live](https://docs.maple.inc/going-live.md): Launch your Maple AI