> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# POS Integration Overview

> Select the right integration path for your restaurant

Select your current POS system below to see setup requirements and timeline. If you don’t have a POS or yours isn’t listed, choose Manual Setup.

## Supported POS systems

- [Toast](https://docs.maple.inc/orders/pos/toast.md)
- [Square](https://docs.maple.inc/orders/pos/square.md)
- [Clover](https://docs.maple.inc/orders/pos/clover.md)
- [SpotOn](https://docs.maple.inc/orders/pos/spoton.md): Full integration with OAuth
- [Smile](https://docs.maple.inc/orders/pos/smile.md)
- [Shift4 Dine (formerly SkyTab)](https://docs.maple.inc/orders/pos/shift4-dine.md)
- [NCR Aloha](https://docs.maple.inc/orders/pos/ncr-aloha.md)
- [NCR Voyix](https://docs.maple.inc/orders/pos/ncr-voyix.md)
- [Quantic](https://docs.maple.inc/orders/pos/quantic.md)
- [Tray](https://docs.maple.inc/orders/pos/tray.md): Full integration with KYC
- [Chowbus](https://docs.maple.inc/orders/pos/chowbus.md): Full integration, no Stripe KYC

Maple also integrates with OrderCounter, Slice, Linga and Lightspeed K-Series. Ask your onboarding specialist if you use one of these.

## No POS or unsupported system

[**Manual Setup**](https://docs.maple.inc/orders/pos/manual-setup.md)

[**KYC required**: Yes | **Setup time**: 2-3 days | **Menu sync**: Manual entry | **Best for**: Restaurants without POS or with unsupported systems](https://docs.maple.inc/orders/pos/manual-setup.md)

## What is KYC?

KYC (Know Your Customer) is a verification process required for payment processing. It involves:

- Business registration verification
- Owner identity verification
- Bank account verification
- Tax ID confirmation

> [!NOTE]
>
> Business verification (KYC) runs through Stripe for Square, Clover, NCR Aloha, NCR Voyix, Tray and manual setup (Clover merchants invited through Gravity complete Gravity onboarding instead). Toast takes cards through Toast Hosted Checkout and your Toast account, so it needs no KYC (Toast locations still on StreamOrders use Stripe). Stripe sets how long the review takes. Other systems skip Stripe KYC: Quantic handles payments through its own payment links, SpotOn payments run through CyberSource and are set up with your SpotOn connection, Shift4 Dine uses your Shift4 payment setup, and Smile uses Gravity payment onboarding.

## Integration benefits

### Why choose POS integration?

**Automatic menu sync**

Changes made to your menu in your POS system are reflected in Maple automatically, eliminating the need for manual updates. Price changes sync automatically, and new items appear without delay, ensuring your menu is always up to date.

**Real-time inventory**

Real-time inventory integration ensures that 86’d items are updated automatically, inventory levels remain accurate, seasonal items are managed properly, and modifier availability is always tracked.

**Order injection**

Orders are sent directly to the kitchen without manual entry. This reduces errors and speeds up order processing.

### When manual setup makes sense

**No POS system**

Manual setup works well for phone-order-only operations, simple menus, low order volume, or restaurants planning to add a POS system later.

**Unsupported POS**

Manual setup is also a fit if you use a legacy POS system, a custom solution, are waiting for a future integration, or want to test Maple before fully integrating. Examples of POS systems not supported today: AST (legacy systems), Linus International, Otter and Salido. You can send your menu as a PDF, an online menu link or another format, and the Maple team builds it for you, usually within 2–3 business days. Your onboarding specialist can also log a request for your POS.

## Authentication methods

POS integrations connect in one of six ways:

| Method                  | POS Systems                               | How it works                                                                                                                                           |
| ----------------------- | ----------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **OAuth**               | Clover, SpotOn                            | You approve Maple in the POS (for Clover, by selecting Connect Clover in the dashboard and approving the Maple app). Tokens are managed automatically. |
| **StreamOrders**        | Square, NCR Aloha, NCR Voyix              | You open StreamOrders from the Maple dashboard and link your POS there. Maple never signs in to the POS itself.                                        |
| **Toast integration**   | Toast                                     | You install the Maple integration from Toast Web and enter your Toast restaurant GUID in Maple.                                                        |
| **Marketplace install** | Shift4 Dine (formerly SkyTab)             | You install the Maple app from the Shift4 Marketplace using the email of a team member on your Maple account.                                          |
| **Account details**     | Smile, Quantic, Tray, Qu, Genius, FoodTec | You enter an account ID or key in the Maple dashboard: Smile MID, Quantic Merchant External ID, Tray Venue ID, and so on.                              |
| **Set up by the POS**   | Chowbus                                   | The Chowbus team connects your account to Maple. Contact your Chowbus representative.                                                                  |

For a marketplace install, the email must belong to someone on your Maple account, or the connection never completes.

### Setup options

- **Guided setup**: your onboarding specialist walks you through connecting your POS and syncing menus on your onboarding call, usually in 15–30 minutes.
- **Backend setup**: you give the Maple team your POS access and permissions, and they set up the integration for you.

## What syncs

- Data flows one way, from your POS to Maple: menu items, categories, modifiers, prices and item availability (86’d items), plus location and business details imported during setup.
- Maple sends orders to your POS but never changes menu items, categories or settings there. Make all menu edits in your POS.
- You choose which menus and sections to sync, for example **Food** and **Soft Drinks** but not **Beer**, **Wine** or a **Lunch** menu. In Maple, each menu has its own hours on the **Menus** page, and the **In Stock** switch on an item stops the AI offering it without changing your POS.
- Maple doesn’t connect to delivery marketplaces such as DoorDash, Grubhub or Seamless. If your POS feeds them, your POS menu changes keep flowing through your POS’s own integrations.
- Orders paid through Maple payment links show as **Paid** in your POS.

## Pay-in-store support

Not all POS systems support accepting unpaid (pay-in-store) orders:

| Supports pay-in-store                                                                                       | Does not support pay-in-store |
| ----------------------------------------------------------------------------------------------------------- | ----------------------------- |
| Toast, Shift4 Dine (formerly SkyTab), Clover, NCR Aloha, NCR Voyix, Quantic, Tray, Chowbus, Genius, FoodTec | Square, Smile, SpotOn, Qu     |

> [!NOTE]
>
> Delivery orders require upfront payment, except when your own drivers deliver them — then the customer can pay on delivery on POS systems that support pay in store.

## Timeline breakdown

### Day 1: Start setup

- Submit KYC documents (if required)
- Connect POS credentials
- Initial configuration

### Day 2-3: Verification

- KYC processing
- POS connection testing
- Menu sync verification

### Day 3-4: Go live

- Test orders
- Staff training
- Launch to customers

> [!NOTE]
>
> Quantic merchants can typically go live the same day since KYC is not required.

## Next Steps

- [I have a supported POS](#supported-pos-systems): Select your POS above
- [I need manual setup](https://docs.maple.inc/orders/pos/manual-setup.md): Start manual configuration
- [Check prerequisites](https://docs.maple.inc/orders/prerequisites.md): Review requirements first
- [Contact sales](https://maple.inc/get-started): Discuss options with our team

## Frequently asked questions

**Can I switch POS systems later?**

Yes, you can migrate between POS systems or from manual to integrated at any time.

**What if I have multiple POS systems?**

We support multi-location setups, and each location can use a different POS system (for example Toast at one and Clover at another). Each location’s integration is set up separately, and you can add locations later.

**Do I need to change my POS setup?**

No, Maple integrates with your existing configuration without requiring changes.

**Can I test without affecting live orders?**

Yes, we provide a sandbox environment for testing before going live.