> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Chowbus

> Connect Maple to your Chowbus POS system for automatic order processing

Connect Maple directly to your Chowbus POS system for seamless order processing. Orders taken via phone or SMS appear instantly in your Chowbus system.

> [!NOTE]
>
> Card payments go through Chowbus’s own payment links, so there is no separate business verification (KYC) step.

## Prerequisites

Before starting, ensure you have:

- ✅ An active Chowbus account and a Chowbus representative
- ✅ A Maple Pro plan, which includes phone ordering and POS integrations

## Setup Process

1. ### Contact Your Chowbus Representative
   Ask your Chowbus representative to connect your restaurant to Maple.

2. ### Chowbus Connects Maple
   The Chowbus team sets up the connection between your Chowbus account and Maple.

3. ### Menu Sync

   Your Chowbus menu syncs automatically, and later changes follow on their own. Verify that items, modifiers, categories, and prices imported correctly.

4. ### Test Integration
   Place test orders to verify the full order flow.

## Connecting Chowbus

Chowbus connections are set up by the Chowbus team, not in the Maple dashboard. You don’t need to enter any account details or API keys:

1. Contact your Chowbus representative and ask them to connect your restaurant to Maple
2. The Chowbus team connects your Chowbus account to Maple
3. Your Chowbus menu imports into Maple
4. Place test orders to confirm they reach your Chowbus system

> [!TIP]
>
> If you’re not sure who your Chowbus representative is, contact Chowbus support.

## Menu Synchronization

Your Chowbus menu syncs to Maple:

- ✅ All menu items and prices
- ✅ Categories and organization
- ✅ Modifier groups and modifiers
- ✅ Item availability, including items you 86 (mark sold out) and bring back in stock

> [!NOTE]
>
> Menu changes should be made in Chowbus. Chowbus notifies Maple when you change your menu, including 86 and un-86 and price changes, and Maple updates that store’s menu about 1-2 minutes later. Several quick edits are combined into one update. There is no scheduled backup sync, so if a change hasn’t appeared after a few minutes, click **Resync Menu** on the Menus page to start a full menu pull right away. A failed sync never erases your existing menu.

## Payment Processing

Chowbus supports the following payment options:

- Credit/debit cards through Chowbus’s own payment links
- Pay-in-store for pickup orders

### Payment Rules

| Order Type   | Payment Options                                                 |
| ------------ | --------------------------------------------------------------- |
| **Pickup**   | Pay now or pay in store                                         |
| **Delivery** | Pay upfront; pay on delivery only when your own drivers deliver |

## Order Management

Maple orders appear in Chowbus as:

- Standard Chowbus order format
- Full reporting integration

### Order Flow

1. Customer places order via Maple (phone or SMS)
2. Maple validates the order against your Chowbus menu
3. Order is submitted to Chowbus with line items and modifiers
4. Kitchen receives the order through your normal Chowbus workflow

## Multi-Language Support

Chowbus menus often include translations for menu items. Maple reads each dish’s main **Name** field from Chowbus, whatever language is in it, so keep the English name in the Name field rather than Foreign name.

## Troubleshooting

**Menu items not syncing**

- Verify items are active in Chowbus
- Check that categories are published
- Changes usually appear in Maple within about 1-2 minutes; if one hasn’t appeared after a few minutes, click **Resync Menu** on the Menus page
- Contact support if issues persist

**Orders not appearing in Chowbus**

- Confirm the integration is active
- Check that Chowbus is online
- Ask your Chowbus representative to confirm your Chowbus account is connected to Maple
- Verify location settings
- Review error logs in the dashboard

**Connection issues**

- The Chowbus team manages the connection between Chowbus and Maple
- Contact your Chowbus representative to set up, check, or fix the connection

**Order cancellation issues**

- Cancellation depends on the order status in Chowbus
- Orders already in preparation may not be cancellable
- Check the Maple dashboard for cancellation error details

## Support

- **Chowbus Support**: Contact your Chowbus representative
- **Maple Support**: Text +1 929 543 0229

## Next Steps

- [Configure Payments](https://docs.maple.inc/orders/config/payment-methods.md): Set up payment processing
- [Configure Delivery](https://docs.maple.inc/orders/config/delivery.md): Set up delivery zones and fees