> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Going Live

> Test your agent, then switch on call forwarding to launch Maple.

### **Test Your Agent Before Going Live**

Once you’ve reviewed your menu, set your menu hours, and built out your knowledge base, it’s time to test your agent before going live.

We recommend calling your **Maple agent number** directly (found in the AI Agents tab) and placing a test order as if you were a real customer. Talk to the agent, place an order, and confirm it prints correctly in your kitchen.

⚠️ **Important:** Maple does not have a separate test environment — test orders behave exactly like real orders and **will print in your kitchen.** To avoid preparing unnecessary food in your kitchen, use **“Test”** as the customer name when placing test orders so your staff knows to ignore them.

- **Testing pay by link:** don’t complete the payment. An unpaid pay-by-link order is never sent to your kitchen or printer.
- **Testing pay in store:** tell your kitchen staff a test order is coming so they know to disregard that ticket.

Use the same test call any time you want to check a recent change, such as a new knowledge base entry or coaching instruction.

**What to check on a test call:**

- The greeting sounds right and your restaurant’s name is pronounced correctly
- The agent answers the questions in your knowledge base correctly
- The agent reads back your order accurately, including modifiers
- Asking to speak with a person connects you to your handoff number

If something doesn’t sound right, tell [Maple support](https://docs.maple.inc/need-help.md) what you said and what the agent did. Most merchants go through one or two rounds of adjustments before going live.

**Before you go live, confirm:**

- ✅ Knowledge base answers are working correctly
- ✅ Reservation and ordering links are in the right places
- ✅ Handoff and all integrations are working
- ✅ You’re ready to turn on call forwarding from your public number to your agent (below)

Once everything feels right and you’re happy with how your agent sounds and performs, you’re ready to go live.

**Phased rollout (optional):** you can start with the agent capturing missed calls and answering questions, then turn on payments and order taking once you’ve validated the phone setup.

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### **Enabling & Disabling Call Forwarding**

Call forwarding is what routes your restaurant’s main phone line to your Maple agent. This is done directly from your restaurant’s phone — Maple does not have access to your line.\\

**To enable call forwarding (go live):**

1. Pick up your restaurant’s main phone
2. Dial **\*72** followed by your Maple agent number (no spaces)
   - Example: `*729064012333`
3. Wait for a confirmation tone
4. Hang up — calls will now route to Maple ✅

**To disable call forwarding (turn Maple off):**

1. Pick up your restaurant’s main phone
2. Dial **\*73**
3. Wait for a confirmation tone
4. Hang up — calls return to your normal line ✅

**Carrier variations:** The exact steps may vary depending on your phone carrier. If `*72` doesn’t work, contact your carrier and let them know you’re trying to forward to a hosted VoIP number. For VoIP or Google Voice systems, forwarding is managed through your provider’s admin panel rather than star codes.

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### **After You Go Live**

For the first couple of weeks after you go live, the Maple team monitors your account to find frequently asked questions that need more coverage in your knowledge base.