> ## Documentation Index
> Fetch the complete documentation index at: https://docs.maple.inc/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice Scripts Best Practices

> Optimize your AI voice interactions

Create effective voice interactions that delight customers and represent your brand.

## Greeting Scripts

### Effective Greetings

✅ “Thanks for calling \[Restaurant Name], how can I help you today?” ✅ “Hi! This is \[Restaurant] - are you calling about our menu, hours, or would you like to place an order?”

### Avoid

❌ Too long or complex greetings ❌ Too many options upfront ❌ Robotic or overly formal language

## Knowledge Base Answers

### Keep It Natural

- Use conversational language
- Avoid jargon
- Be concise but complete
- Offer to help further

### Examples

**Good:** “We’re open until 10 PM tonight. Would you like to place an order?” **Avoid:** “Our hours of operation are 11:00 AM to 10:00 PM.”

## Order Taking Scripts

### Confirmation Phrases

- “I have a \[item] with \[modifications]”
- “That’s \[quantity] \[item], correct?”
- “Your total is \[amount]”

### Upselling Naturally

- “Would you like to add our popular appetizer?”
- “Our \[item] pairs perfectly with that”
- “Don’t forget dessert!”

## Error Recovery

### When AI Doesn’t Understand

- “I didn’t catch that, could you repeat?”
- “Let me make sure I understood…”
- “Would you like to speak with someone?”

## Closing Statements

### Effective Endings

- “Your order will be ready in \[time]”
- “We’ll see you soon!”
- “Thanks for choosing \[Restaurant]”

## Voice Personality Tips

- Match your brand voice
- Be consistent across interactions
- Use appropriate enthusiasm
- Maintain professionalism

## Testing Your Scripts

1. Read aloud to team
2. Test with different accents
3. Try edge cases
4. Get customer feedback
5. Iterate based on data

## Next Steps

- [Configure Voice Settings](https://docs.maple.inc/voice-core/voice-configuration.md)
- [Update Knowledge Base](https://docs.maple.inc/voice-core/knowledge-base.md)
- [Monitor Performance](https://docs.maple.inc/dashboard-overview.md#step-8--analytics)